Delivery will be by either Australia Post, New Zealand Post or a courier service. Delivery takes place at the time our product passes into your (or your agent’s) exclusive physical control. Unless we make other arrangements with you, our product is delivered directly to the address that you nominate.
Delivery will usually take 3-7 working days. Whilst every effort is undertaken to deliver goods within this timeframe, all dates specified are estimates only. Unfortunately, we are unable to guarantee time of delivery.
It is the responsibility of the customer to inform Spencil if an order does not arrive within the specified timeframe. All efforts will then be made by Spencil to track the item, and ensure its delivery to the intended recipient. Please note if an item has been lost in transit, replacement items may be dispatched at Spencil's discretion. Without limiting the operation of any other Terms and Conditions herein, you agree that late delivery does not constitute a failure of our agreement, and does not entitle you to cancellation of an order.
Spencil will not accept liability for any loss or damage arising from items lost, stolen or damaged after the item has left Spencil premises. It is up to you to arrange your own insurance.
It is your obligation to ensure the correct delivery address details are entered at the time of ordering. If an item does not arrive due to incorrect address details, Spencil does not accept liability.
Australia Wide Delivery
$7.50 Up to 500g
$8.50 501g to 1kg
$9.50 1kg to 2kg
$10.50 2kg to 3kg
$11.50 3kg to 5kg
New Zealand Delivery
$4.95 Up to 1.5kg
$5.95 1.51kg - 3kg
$7.95 3.01kg - 5kg
Anything over 5kg is considered a bulk order. Click here to contact us and place your order.